Terms of Service

1. Definitions

For the purposes of these Terms, the following definitions apply:

• “Account” means the user account you create to access our Services.
• “Applicable Law” means all laws, regulations, and rules applicable to the provision or use of the Services.
• “Content” means text, graphics, images, software, audio, video, data, and other materials.
• “Generated Content” means any Content created by our AI-powered Services based on your inputs.
• “Intellectual Property Rights” means patents, copyrights, trademarks, trade secrets, and other proprietary rights.
• “Personal Data” has the meaning given in the UK GDPR and EU GDPR.
• “Services” means all products, services, features, and functionalities offered by ClauseLensAI.
• “Subscription” means a paid plan that grants access to premium features.
• “User Content” means any Content you submit, upload, or otherwise make available through our Services.
• “Website” means ClauseLensAI websites and related product pages.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 16 years of age (or the age of digital consent in your jurisdiction) to use our Services. If you are under 18, you represent that you have your parent's or legal guardian's permission to use the Services and that they have agreed to these Terms on your behalf.

2.2 Account Creation

To access certain features of our Services, you may be required to create an Account. When creating an Account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your Account information
• Maintain the security and confidentiality of your login credentials
• Not share your Account with others or allow others to access your Account
• Notify us immediately of any unauthorised access or security breach
• Accept responsibility for all activities that occur under your Account

2.3 Account Verification

We may require you to verify your identity or other information. Failure to complete verification may result in limited access to Services or Account suspension.

2.4 One Account Per Person

You may only create one Account for personal use, unless authorised by us in writing. We reserve the right to suspend or terminate duplicate Accounts.

2.5 Business Accounts

If you create an Account on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

3. Description of Services

3.1 Services Offered

ClauseLensAI provides AI-powered tools and services, including any related websites or applications we operate.

ClauseLensAI

• AI-assisted generation and refinement of marketing content based on your inputs
• Tools to help produce drafts such as ads, emails, product descriptions, and other copy
• AI-generated outputs and suggested edits, subject to plan limits
• Security, retention, and privacy controls consistent with our Privacy Policy and Cookies Policy
• Subscription access with pricing and plan limits shown at sign-up or checkout

Additional services

• Other AI-powered or digital services we may offer from time to time, as described at the point of use

3.2 Service Availability

We strive to maintain high availability of our Services, but we do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Emergency maintenance
• Technical issues or system failures
• Factors beyond our reasonable control

3.3 Service Regions

Our Services are available worldwide, except in jurisdictions where prohibited by law. Some features may be limited in certain regions.

4. Acceptable Use Policy

4.1 General Conduct

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are responsible for ensuring your use complies with all Applicable Law.

4.2 Prohibited Activities

You agree NOT to use our Services to:

Illegal Activities

• Violate any Applicable Law, regulation, or ordinance
• Engage in fraud, identity theft, or other criminal activity
• Infringe upon intellectual property rights of others
• Violate the privacy rights of others
• Facilitate or promote illegal activities

Harmful or Abusive Content

• Submit false, misleading, or fraudulent information
• Create or distribute malicious content (malware, viruses, etc.)
• Generate content that is defamatory, obscene, or offensive
• Harass, threaten, or intimidate others
• Promote discrimination, hatred, or violence
• Create content depicting or promoting child exploitation

System Abuse

• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the integrity or performance of our Services
• Circumvent security features or technical limitations
• Use automated tools (bots, scrapers, etc.) without permission
• Overload our infrastructure or conduct denial-of-service attacks
• Reverse engineer, decompile, or disassemble our software

Commercial Misuse

• Resell, redistribute, or sublicense our Services without authorisation
• Use our Services to compete directly with us
• Share Account credentials with unauthorised parties
• Exceed usage limits or quotas without proper subscription

AI-Specific Prohibitions

• Use our AI to generate misleading or deceptive content
• Generate content that impersonates real individuals
• Create spam or bulk unsolicited content
• Attempt to extract or replicate our AI models
• Use outputs to train competing AI systems

4.3 Enforcement

We reserve the right to:

• Monitor use of our Services for compliance
• Investigate suspected violations
• Remove or disable access to Content that violates these Terms
• Suspend or terminate Accounts for violations
• Report violations to law enforcement where appropriate
• Take legal action against violators

4.4 Reporting Violations

If you become aware of any violation of these Terms, please report it to our contact form.

5. User Content and Data

5.1 Your Ownership

You retain all ownership rights in the User Content you submit to our Services. Nothing in these Terms transfers ownership of your intellectual property to us.

5.2 Licence Grant to Us

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to:

• Use, store, copy, and process your User Content
• Transmit your User Content as necessary to provide our Services
• Create derivative works (such as AI-generated improvements)
• Display your User Content to you through our interfaces

This licence is limited to the purposes of operating, providing, improving, and developing our Services. It terminates when you delete your User Content or Account, except where retention is required for legal or legitimate business purposes.

5.3 Feedback Licence

If you provide feedback, suggestions, or ideas about our Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such Feedback without any obligation to you.

5.4 User Content Representations

You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not infringe any third-party rights
• Your User Content complies with these Terms and Applicable Law
• Your User Content is accurate and not misleading

5.5 Content Removal

We may remove or disable access to User Content that:

• Violates these Terms
• Is illegal or harmful
• Infringes third-party rights
• Poses security risks

We will make reasonable efforts to notify you before removal, except where legally prohibited or in emergencies.

5.6 Data Backup

While we implement reasonable backup procedures, you are responsible for maintaining your own backups of User Content. We are not liable for any loss of User Content.

6. AI Services and Generated Content

6.1 Nature of AI Services

Our Services utilise artificial intelligence and machine learning technologies. You understand and acknowledge that:

• AI outputs are generated algorithmically and may not always be accurate
• Generated Content is provided as suggestions and recommendations
• AI systems have limitations and may produce unexpected results
• You should review and verify all Generated Content before use

6.2 No Guarantee of Results

We do not guarantee that use of our AI Services will:

• Guarantee any specific productivity, scheduling, or business outcome
• Produce perfect or error-free content
• Meet specific educational or professional requirements
• Replace your own judgment in calendar, workload, or client planning decisions

Our Services are tools to assist you, and results depend on many factors beyond our control.

6.3 Ownership of Generated Content

Subject to these Terms:

• You own the Generated Content created for you using your inputs
• You may use Generated Content for personal and commercial purposes
• You are responsible for your use of Generated Content
• Similar outputs may be generated for other users using similar inputs

6.4 AI Improvements

We may use aggregated, anonymised data from user interactions to improve our AI models. This processing does not identify individual users and is done in accordance with our Privacy Policy .

6.5 Human Review

We recommend that you:

• Carefully review all AI-generated suggestions
• Edit and customise outputs to reflect your unique needs
• Verify factual information before use
• Use Generated Content as a supplement to, not replacement for, professional guidance

7. Intellectual Property Rights

7.1 Our Intellectual Property

All rights, title, and interest in and to our Services, including but not limited to:

• Software, code, and algorithms
• AI models and training data
• Website design and user interfaces
• Trademarks, logos, and brand elements
• Documentation and marketing materials
• Trade secrets and proprietary methods

are owned by ClauseLensAI or our licensors and are protected by intellectual property laws worldwide.

7.2 Limited Licence to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Services for their intended purposes. This licence does not include:

• Any resale or commercial use beyond personal development
• Distribution, public display, or public performance
• Modification or derivative works
• Data mining, scraping, or similar extraction
• Any use not expressly authorised in these Terms

7.3 Trademarks

“ClauseLensAI,” and associated logos are trademarks of ClauseLensAI. You may not use our trademarks without prior written permission, except as necessary to accurately refer to our Services.

7.4 Copyright Complaints (DMCA)

If you believe your copyrighted work has been infringed, please send a notice to our contact form containing:

• Identification of the copyrighted work
• Identification of the infringing material
• Your contact information
• A statement of good faith belief
• A statement of accuracy under penalty of perjury
• Your physical or electronic signature

8. Subscriptions, Payments, and Billing

8.1 Subscription Plan

ClauseLensAI is offered as a single subscription. New members start with a 1-day trial for €0.01. Unless you cancel before the trial ends, the subscription renews automatically at €29.90 every 28 days until you cancel.

8.2 What the Subscription Includes

• Trial: 1 day of full access for €0.01
• Subscription: €29.90 charged every 28 days after the trial, until cancelled
• Cancellation: at any time from your account or through our contact form; cancellation stops all future charges

8.3 Pricing

All prices are displayed in the applicable currency and include or exclude VAT/taxes as indicated. We reserve the right to change prices with reasonable notice. Price changes will not affect active subscription periods.

8.4 Payment Processing

Payments are processed by third-party payment processors. By providing payment information, you authorise us to charge the applicable fees. You agree to:

• Provide valid and accurate payment information
• Maintain current payment information
• Pay all charges at the prices in effect when incurred
• Pay any applicable taxes

8.5 Billing Cycles

• Trial charge: €0.01 when you start your 1-day trial
• Recurring charge: €29.90 at the end of the trial and every 28 days after that
• No hidden fees: the price shown at sign-up is the price you pay, plus any taxes required by law

8.6 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You can cancel through your Account settings or by contacting us.

8.7 Failed Payments

If payment fails, we may:

• Retry the payment
• Send payment failure notifications
• Suspend access until payment is resolved
• Terminate the subscription after multiple failures

8.8 Taxes

You are responsible for any applicable taxes. We will add VAT or other taxes where legally required. If you are VAT-exempt, please provide valid documentation.

9. Refunds & Cancellations Policy

9.1 General Policy

All sales are final, except as described in this section or as required by Applicable Law.

9.2 Subscription Refunds

• First-Time Users: If you are dissatisfied within the first 14 days of your initial paid subscription, you may request a full refund.
• 28-day Subscriptions: Cancellations are effective at the end of the current billing period; no partial refunds.

9.3 Exceptions

Refunds will NOT be provided for:

• Violations of these Terms resulting in termination
• Change of mind after the 14-day period
• Dissatisfaction with AI-generated results after substantial use
• Trial periods converted to paid subscriptions

9.4 How to Request a Refund

To request a refund, contact us at our contact form with:

• Your Account email
• Transaction reference
• Reason for the refund request

Refunds are typically processed within 5–10 business days.

9.5 EU/UK Consumer Rights

If you are a consumer in the EU or UK, you have a statutory right to cancel within 14 days of purchase without giving a reason. However, by using our Services immediately upon purchase, you acknowledge that you may lose this right once the service has been fully performed. See Section 17 for more details.

10. Trial and Promotions

10.1 Trial

We may offer a low-cost trial to let you evaluate the Services. Trial terms:

• Trial is €0.01 for 1 day
• Valid payment method may be required
• After the trial, billing continues at €29.90 every 28 days unless you cancel
• Features may be limited during trial

10.2 Promotional Offers

Promotional pricing is subject to:

• Specific terms disclosed with the promotion
• Limited availability and duration
• One use per person unless otherwise stated
• Not combinable with other offers unless specified

10.3 Promotional Abuse

We reserve the right to revoke promotions obtained through fraud, abuse, or violation of promotional terms.

11. Termination

11.1 Termination by You

You may terminate your Account at any time by:

• Using the Account deletion feature in settings
• Contacting our support team
• Cancelling your subscription (Account remains until explicitly deleted)

11.2 Termination by Us

We may suspend or terminate your Account immediately, with or without notice, if:

• You breach these Terms
• We suspect fraud or illegal activity
• Your Account poses a security risk
• Required by law or legal process
• You fail to pay applicable fees
• We discontinue the Services (with reasonable notice)

11.3 Effect of Termination

Upon termination:

• Your right to use the Services immediately ceases
• We may delete your Account and User Content
• Outstanding fees remain payable
• Provisions that should survive termination will survive

11.4 Data Export

Before terminating your Account, you may export your User Content through available export features. After termination, we may delete your data in accordance with our Privacy Policy .

11.5 Survival

The following sections survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

12. Disclaimers

12.1 “As Is” Basis

To the maximum extent permitted by applicable law, our Services are provided “as is” and “as available” without warranties of any kind, either express or implied.

12.2 Disclaimer of Warranties

We expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of content
• Uninterrupted or error-free operation
• Security or freedom from viruses
• Reliability of results

12.3 AI-Specific Disclaimers

Regarding our AI-powered Services:

• AI outputs are generated algorithmically and may contain errors
• Generated Content is provided as suggestions, not professional advice
• We do not guarantee learning outcomes or proficiency levels
• AI models may produce different results over time
• You are responsible for verifying and editing AI outputs

12.4 Third-Party Disclaimer

We do not endorse or warrant any third-party services, products, or content accessed through our Services.

12.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties. In such cases, the above exclusions may not fully apply to you, and you may have additional rights.

13. Limitation of Liability

13.1 Exclusion of Damages

To the maximum extent permitted by applicable law, ClauseLensAI, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Loss of data or goodwill
• Cost of substitute services
• Damages resulting from unauthorised access to your Account
• Damages arising from your use or inability to use the Services

Whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

13.2 Cap on Liability

Our total liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the greater of:

• (a) The amounts you paid to us in the 12 months before the claim, or
• (b) £100 GBP

13.3 Exceptions

These limitations do not apply to:

• Liability that cannot be excluded by law
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Your breach of our intellectual property rights

13.4 Basis of the Bargain

The limitations in this section reflect the allocation of risk between you and us and form an essential basis of the bargain between us.

14. Indemnification

14.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless ClauseLensAI and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of our Services
• Your User Content
• Your violation of these Terms
• Your violation of any Applicable Law
• Your violation of any third-party rights
• Any dispute between you and a third party

14.2 Indemnification Procedure

We will provide you with prompt notice of any claim and reasonable assistance in defence. You may not settle any claim without our prior written consent if it would impose obligations on us.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at our contact form to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.

15.2 Mediation

If informal resolution fails, either party may propose mediation through a mutually agreed mediator or the Centre for Effective Dispute Resolution (CEDR).

15.3 Litigation

If mediation fails or is declined, either party may pursue litigation subject to the Governing Law and Jurisdiction provisions below.

15.4 Time Limitation

Any claim arising out of or relating to these Terms must be brought within one (1) year of the date the cause of action arose, except where prohibited by law.

16. Governing Law and Jurisdiction

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

16.2 Jurisdiction

Subject to Section 17 (Consumer Rights), any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer protections that may apply where you live.

16.3 International Users

If you access our Services from outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws.

17. Consumer Rights (EU/UK)

17.1 Consumer Protections

If you are a consumer (an individual acting for purposes outside your trade, business, or profession) in the European Union or United Kingdom, you benefit from mandatory consumer protection laws. Nothing in these Terms affects your statutory rights.

17.2 Right of Withdrawal

Under the Consumer Contracts Regulations, you have a 14-day right to cancel your order without giving any reason. The withdrawal period expires 14 days after the day of the contract conclusion.

However, by using our Services and requesting immediate performance, you acknowledge and agree that:

• You expressly request the Services to begin during the withdrawal period
• You will lose the right of withdrawal once the service is fully performed
• If you cancel during the 14-day period, you may be liable for a proportionate payment

17.3 Model Withdrawal Form

To exercise the right of withdrawal, you may use the following model form:

17.4 Alternative Jurisdiction

If you are an EU consumer, you may also bring proceedings in the courts of your country of residence. Nothing in these Terms affects your rights to rely on any mandatory local law provisions.

17.5 Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

18. Third-Party Services and Links

18.1 Third-Party Services

Our Services may integrate with or link to third-party services, including:

• Payment processors
• Authentication providers (Google, LinkedIn)
• Analytics services (Google Analytics)
• Cloud hosting providers

18.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party services.

18.3 No Endorsement

Links to third-party websites do not constitute endorsement. We are not responsible for their content, accuracy, or practices.

19. Modifications to Terms

19.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective upon posting unless otherwise specified.

19.2 Notification

For material changes, we will provide notice by:

• Email to your registered address
• Prominent notice on our website
• In-app notification

We will provide at least 30 days' notice for material changes affecting your rights.

19.3 Continued Use

Your continued use of our Services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Services.

19.4 Disputes Under Prior Terms

Disputes arising before a Terms change will be governed by the Terms in effect at the time of the dispute.

20. Modifications to Services

20.1 Right to Modify Services

We may modify, update, or discontinue any aspect of our Services at any time. This includes:

• Adding or removing features
• Changing pricing or plans
• Updating AI models and algorithms
• Discontinuing products or services

20.2 Notice

We will provide reasonable notice of material changes. For service discontinuation, we will provide at least 30 days' notice where practicable.

20.3 No Liability

We are not liable for any modification, suspension, or discontinuation of Services, except as expressly stated in these Terms.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, acts of God
• War, terrorism, civil unrest
• Pandemics, epidemics
• Government actions, embargoes
• Power outages, telecommunications failures
• Cyberattacks, internet service disruptions
• Labour disputes, strikes

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.

22.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

22.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

22.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction.

22.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as expressly provided.

22.6 Headings

Section headings are for convenience only and do not affect interpretation.

22.7 Language

These Terms are written in English. Any translations are for convenience only; the English version prevails in case of conflict.

22.8 Notices

Notices to you may be sent to the email address associated with your Account. Notices to us should be sent to our contact form.

22.9 Electronic Communications

By using our Services, you consent to receiving electronic communications from us. These communications satisfy any legal requirement that communications be in writing.

22.10 Export Compliance

You agree to comply with all applicable export control laws. You may not access or use our Services from embargoed countries or if you are on any restricted party list.

23. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service, please contact us at our contact form.