Refund Policy

1. Overview

This Unsubscribe & Refund Policy outlines the terms and procedures for cancelling your ClauseLensAI subscription and requesting refunds. We are committed to providing a fair and transparent cancellation process for all our subscribers.

Please read this policy carefully before subscribing to our service. By subscribing to ClauseLensAI, you acknowledge that you have read, understood, and agree to be bound by this policy.

Important subscription information:

• Trial period: 1-day trial for €0.01
• Subscription: €29.90 per 28 days after trial
• Billing cycle: Automatic renewal every 28 days
• Cancellation: Available at any time

2. How to Cancel Your Subscription

You may cancel your ClauseLensAI subscription at any time using any of the following methods:

2.1 Online cancellation (recommended)

1. Log in to your ClauseLensAI account
2. Navigate to “Account Settings” or “Subscription”
3. Click on “Cancel Subscription”
4. Follow the prompts to confirm your cancellation
5. You will receive a confirmation email within 24 hours

2.2 Cancellation through our contact form

Send us a message through our contact form with the following information:

• Subject: “Subscription Cancellation Request”
• Your full name
• Email address associated with your account
• Last 4 digits of the payment method on file
• Reason for cancellation (optional)

We will process your request and send a confirmation within 48 hours.

3. Cancellation During Trial Period

If you cancel your subscription during the 1-day trial period:

• You will not be charged the subscription fee of €29.90
• The trial fee of €0.01 is non-refundable
• Your access to the service will end immediately upon cancellation
• You can resubscribe at any time at the regular price

To avoid being charged the full subscription fee, you must cancel before your trial period ends. Your trial period begins at the time of your initial subscription and lasts for 1 day (24 hours).

4. Cancellation After Trial Period

If you cancel your subscription after the trial period has ended:

• Your subscription will remain active until the end of your current billing period
• You will retain full access to all features until your subscription expires
• No refunds will be issued for the remaining time in your billing period
• No further charges will be made to your payment method
• Your account data will be retained for 30 days after cancellation

5. Refunds & Cancellations Policy

Our refund policy is designed to be fair to all subscribers while protecting against abuse.

5.1 General refund policy

• The trial fee of €0.01 is non-refundable under any circumstances
• Subscription fees are generally non-refundable
• No partial refunds are provided for unused portions of a billing period
• Refund requests must be submitted within 14 days of the charge

5.2 Exceptions for refunds

We may consider refund requests in the following circumstances:

• Technical issues: If you experienced significant technical problems that prevented you from using the service, and our support team was unable to resolve them
• Unauthorized charges: If charges were made without your authorization (please report these immediately)
• Duplicate charges: If you were accidentally charged multiple times for the same billing period
• EU consumer rights: EU residents may be entitled to a refund within 14 days of the initial subscription under the EU Consumer Rights Directive, provided the service has not been substantially used

5.3 How to request a refund

To request a refund, please contact our customer support:

1. Send a message through our contact form with the subject “Refund Request”
2. Include your full name, email address, and date of the charge
3. Provide a detailed explanation of why you are requesting a refund
4. Include any relevant documentation or evidence

We will review your request and respond within 5–7 business days. If approved, refunds are typically processed within 10 business days and will be credited to your original payment method.

6. Automatic Renewal

Your ClauseLensAI subscription will automatically renew at the end of each 28-day billing period unless you cancel before the renewal date. You will be charged the current subscription rate (€29.90 per 28 days) using the payment method on file.

We will send you a reminder email 3 days before your subscription renews. If you do not wish to continue, please cancel before the renewal date.

7. Reactivating Your Subscription

If you cancel your subscription and later wish to resubscribe:

• You can resubscribe at any time through ClauseLensAI or via our get started page
• You will be charged the current subscription rate
• Previous account data may be restored if resubscribing within 30 days
• The trial offer is only available to new subscribers and cannot be used again

8. Changes to Subscription Pricing

We reserve the right to change our subscription pricing at any time. If we make changes:

• We will notify you at least 30 days before the new price takes effect
• The new price will apply to your next billing cycle after the notification period
• You may cancel your subscription before the price change takes effect
• Continuing to use the service after the price change constitutes acceptance of the new price

9. Chargebacks and Disputes

If you have a concern about a charge, we encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate suspension of your account
• Potential collection actions for the disputed amount
• Inability to create new accounts

We are committed to resolving billing issues fairly and promptly. Please give us the opportunity to address your concerns.

10. Contact Information

For any questions about cancellation, refunds, or billing, please contact us:

Contact: our contact form

Support hours: Monday – Friday, 9:00 AM – 6:00 PM CET

For full terms, see our Terms of Service and Privacy Policy.